Privacy Policy Questions Answered
We collect your full name, date of birth, email address, phone number and a government-issued ID number for identity verification. When you make deposits via DANA, OVO, GoPay or QRIS, we also store your payment method details and transaction history. This information helps us comply with anti-fraud rules and process your withdrawals securely.
Once you close your account, we retain your personal data, game history and transaction records for the period required by local law, typically six to twelve months. After that retention window expires, we permanently delete your information from our active systems. You can request earlier deletion by contacting our support team.
Yes. Open your account settings in the lobby, select 'Privacy & Data', and click 'Request My Data'. We'll compile and email you a complete copy of your account profile, deposit and withdrawal history, device login records, and any notes from our support team within ten business days.
We share payment details only with DANA, OVO, GoPay and QRIS operators to process your deposits and withdrawals. We also use external vendors for identity verification and, where local law requires, report transaction data to financial authorities. We never sell your personal information to advertisers or data brokers.
We use cookies to keep you logged in, remember your language and table preferences, and track your gameplay patterns so we can improve the lobby experience. You can disable non-essential tracking cookies in your account privacy settings. Essential cookies for login and security cannot be disabled without affecting your ability to play.
If we detect unusual login locations, rapid withdrawal requests or failed identity checks, we may temporarily restrict your account and ask you to re-verify your identity via live chat or email. We'll notify you of the reason and guide you through the verification process to protect your funds and comply with fraud-prevention rules.
Yes. Go to your account settings and update your contact details, address or payment method directly. To request deletion of your full profile, contact our support team with a formal data erasure request. We'll confirm the deletion within ten business days, depending on whether you have any pending withdrawals or active compliance holds.
